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Kelloggs Vs. Ticketmaster

Recently, I received this email:

Thank you for contacting Kellogg Company about the Kellogg’s™ Kung Fu Panda™ Pandana Offer.

The order form for this offer is available on specially marked packages of Kellogg’s® cereal products. However, since you are unable to find packages with this offer, we have send the order form for your convenience. Please allow 7 – 10 days to receive via US Postal Mail.

Again, thank you for taking the time to contact us. Your interest in our products and promotions is appreciated.
Consumer Affairs Department

I was attempting to obtain information on a goofy cereal give away — see above. What’s funny was that Kellogg’s – who as a cereal maker is clearly known for their outstanding internet customer service – was able to respond to my query on how to obtain a Kung Fu Panda Pandana, faster than TicketMaster — now primarily an internet based company– could answer my question on their misc. charges.

Way to go Idalia!!


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