Kelloggs Vs. Ticketmaster


Recently, I received this email:

Thank you for contacting Kellogg Company about the Kellogg’s™ Kung Fu Panda™ Pandana Offer.

The order form for this offer is available on specially marked packages of Kellogg’s® cereal products. However, since you are unable to find packages with this offer, we have send the order form for your convenience. Please allow 7 – 10 days to receive via US Postal Mail.

Again, thank you for taking the time to contact us. Your interest in our products and promotions is appreciated.
Sincerely,
Idalia
Consumer Affairs Department

I was attempting to obtain information on a goofy cereal give away — see above. What’s funny was that Kellogg’s – who as a cereal maker is clearly known for their outstanding internet customer service – was able to respond to my query on how to obtain a Kung Fu Panda Pandana, faster than TicketMaster — now primarily an internet based company– could answer my question on their misc. charges.

Way to go Idalia!!

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